We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.

As a standard company protocol across all direct points of sales, Rekha & Karan does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off-the-rack nor on made-to-order pieces except in case of the below mentioned exceptional scenarios:

• If the merchandise you have ordered from us is not received in good condition, is damaged or defective.
• If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
• If there has been an unprecedented delay in your order and Rekha & Karan has not notified you of the same, the client must notify rekhaandkaran@gmail.com about the issue over a call or WhatsApp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

However, it is only after receiving an acknowledgment of the same from rekhaandkaran@gmail.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick up products sent without prior intimation. Once the garment is received by Rekha & Karan, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with rekhaandkaran@gmail.com only based on the timelines and quality of the returned piece. While returning the outfit, please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.

The decision, however, will be taken within 2-3 business days of receiving the outfit, and you will be duly notified of the same.

ORDER CANCELLATION POLICY:
Once an order is confirmed, it cannot be cancelled. In the event of a cancellation, the full payment (100%) will be forfeited and treated as the cancellation fee for all cancellations. Kindly take note that Rekha & Karan’s policy does not include the provision of refunds.

For any inquiries, please contact us at rekhaandkaran@gmail.com.