Rekha and Karan Couture Cancellation Policy
Overview
At Rekha and Karan Couture, we strive to provide our customers with the highest quality products and services. Due to the bespoke nature of our couture creations, we have established the following cancellation and exchange policy.
No Refund Policy
Please note that all sales are final. We do not offer refunds under any circumstances.
Exchange Policy
If you are not completely satisfied with your purchase, we are committed to working with you to address any issues. Our exchange policy is as follows:
- Eligibility for Exchange:
- Items must be returned in their original condition, unworn, and with all tags attached.
- Custom-made and altered items are not eligible for exchange.
- Exchanges must be requested within 14 days of receipt of the item.
- Process for Exchange:
- Contact our customer service team at [customer service email] to initiate the exchange process.
- Provide your order number and a detailed description of the issue.
- Our team will review your request and guide you through the next steps.
Fixing the Problems
We take pride in our craftsmanship and are dedicated to ensuring your satisfaction. If there are any issues with the product, such as defects or fit problems, we offer the following solutions:
- Assessment:
- Contact us within 14 days of receiving your item to report any defects or issues.
- Provide a detailed description and photographs of the problem.
- Resolution:
- Our team will assess the issue and determine the best course of action.
- We will offer repairs, alterations, or replacements as needed to address the problem.
- If the issue cannot be resolved to your satisfaction, we will work with you to find a suitable solution.
Contact Information
For any questions or concerns regarding our cancellation and exchange policy, please contact us at:
Rekha and Karan Couture Customer Service
Email: rekhaandkaran@gmail.com
Thank you for your understanding and support.